Shipping policy

Current Processing Time Is 10 Business Days

As the lone spell-stirrer behind every brew, bottle, and bundle, I mix, pour, label, and send each potion myself. Your patience keeps the cauldron bubbling ✨

The current processing time refers to the amount of time it takes me to prepare your order before it ships. Orders will typically ship within 10 business days (Monday through Friday, excluding federal holidays). Processing time does not include shipping time once your package has been accepted by USPS.

Once your order has shipped, you will receive a confirmation email with tracking information. Any delivery dates or shipping timeframes shown at checkout or provided in tracking are estimates issued by the shipping carrier, not guarantees. These estimates are determined solely by the shipping company and are outside of my control.

Shipping times may vary depending on your location, selected shipping method, weather conditions, carrier delays, and other circumstances outside of my control. At this time, I offer domestic shipping within the United States only. All packages are shipped via USPS Ground Advantage.

Shipping Delays & Lost Packages

Once an order has shipped, transit times are determined by USPS and are outside of my control.

Occasionally USPS experiences unexpected delays. If your tracking shows no movement or delivery after 10 days, please contact me at tararose@stardustandstems.com, and I will immediately open a service request and begin a USPS Mail Search on your behalf.

Packages are not considered lost until they have been in transit for more than 30 days from the original ship date. If your package has not arrived after this time, I will review the situation and offer an appropriate resolution, which may include a replacement or refund.

Due to USPS claim processing requirements and the nature of operating as a small, one-woman business, replacements cannot be sent prior to the 30-day mark or before USPS has completed its investigation and determined that the package cannot be located.

Marked Delivered, Not Received

If a package is marked as delivered by USPS, it is considered successfully fulfilled. Once USPS confirms delivery to the shipping address provided on the order (including delivery to an authorized recipient, mailbox, parcel locker, front desk, mailroom, leasing office, or package forwarding service), the transaction is considered complete.

If your package is marked as delivered but cannot be located, please first check with household members, neighbors, your leasing office or mailroom (if applicable), and your local USPS office, as packages are sometimes placed in secure locations or scanned slightly before final delivery.

While I am always happy to help interpret tracking information, I cannot issue replacements or refunds for packages that USPS confirms as delivered.

Stardust & Stems is not responsible for theft, loss, or damage occurring after USPS has confirmed delivery.

Freight Forwarding Services

If you choose to ship your order to a package forwarding or freight forwarding service, responsibility for the shipment transfers once USPS confirms delivery to the forwarding facility or its authorized representative.

Stardust & Stems is not responsible for packages that are lost, delayed, damaged, misplaced, or confiscated after they have been accepted by a forwarding service, including during international forwarding, customs processing, or delivery to the final destination. Any claims regarding a package after delivery to the forwarding facility must be handled directly with the forwarding company.

By placing an order, you acknowledge and agree to these shipping terms, including the use of carrier-provided delivery estimates, the limitations of carrier-controlled delivery, and the transfer of responsibility once USPS confirms delivery.