Refund policy

Returns/Exchanges

Due to the nature of our products being personal care items, we do not accept returns or exchanges. All perfumes are hand-blended and bottled in-house, by hand, by me, specifically for each individual order.

As a one-woman, handmade business, this policy is in place to ensure the health and safety of all customers, to keep products untouched and uncontaminated, and to protect the integrity of my work. For this reason, all sales are final.

Damages

If your product arrives damaged, please contact help@stardustandstems.com within 24 hours of delivery. Include clear photos of the damaged item and packaging so the issue can be assessed.

For issues involving defective atomizers or sprayers, please contact us within 14 days of delivery and include a photo or video demonstrating the problem.

Each case is reviewed individually, and an appropriate solution will be offered when applicable. Requests submitted outside these timeframes may be considered on a case-by-case basis.

Cancellations

Cancellations can be accommodated only if requested before a shipping label has been printed. Once a shipping label has been printed, cancellations cannot be processed.
Cancellation requests must be sent to help@stardustandstems.com

Shipping Delays & Lost Packages

Once an order has been shipped, transit times are determined by the carrier and are outside of our control.

Packages are not considered lost until they have been in transit for more than 30 days from the original ship date. If a package has not arrived after this time, please contact us at help@stardustandstems.com and we will review the situation and offer an appropriate resolution, which may include a replacement or refund.

Due to USPS claim processing requirements and the nature of operating as a small business, replacements cannot be sent prior to the 30-day mark.

If a package is marked as delivered by USPS but not received, responsibility transfers to the carrier. In these cases, customers must contact their local USPS office directly and file a claim. Unfortunately, we are unable to replace or refund orders that are marked as delivered by the carrier. View our full shipping policy HERE

By placing an order, you agree to these shipping terms and acknowledge the limitations of carrier-controlled delivery.